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NextHub Support

Find guidance for installation, pairing and everyday use. Prepare a few details so your support request can be investigated efficiently.

Installation help

Guidance for installing Manager and Connector and preparing your WordPress websites.

Connection & pairing

Help diagnosing pairing problems, missing websites and connection status issues.

Updates & maintenance

Help understanding available update, backup, maintenance and health-report controls.

Before contacting support

To help investigate an issue, prepare the following information:

  • NextHub Manager version and NextHub Connector version.
  • WordPress version and PHP version for the affected website.
  • The affected website URL and a short description of what you were trying to do.
  • The exact error message and the steps that reproduce it.
  • Whether the issue affects one website or multiple connected websites.
Protect your site: Never send WordPress passwords, hosting credentials, secret keys, pairing codes or live access tokens in a support request. If a screenshot contains private information, redact it first.

Contact NextHub Support

Use the support contact method provided with your NextHub purchase or by your product administrator. If you use a WordPress contact-form plugin, you can add its form to this page using the WordPress page content area below.

Support request form area

Add your contact form block or form-plugin shortcode to the page content in the WordPress editor. The theme keeps this area available below so your form can be displayed here.

What happens next?

Include enough detail to reproduce the issue. Support response times and coverage depend on the support terms associated with your purchase.